Refund policy

Return & Refund Policy

At Faye Knits, every order is prepared with care and appreciation for your support. As a small handmade business, I want you to love your purchase. Please read the policy below before placing your order.

Digital Crochet Patterns

All crochet patterns are digital PDF downloads.

Because digital products are delivered instantly, all pattern sales are final. Once a purchase has been completed, I am unable to offer returns, exchanges, or refunds.

If you experience any issues downloading your pattern or believe you've received the wrong file, please contact me, and I'll be happy to help.

Hand-Painted Safety Eyes

Each pair of safety eyes is individually hand-painted, making every set beautifully unique. Small variations in color, brushstrokes, and finish are a natural part of the handmade process and are not considered defects.

If your order arrives damaged, defective, or incorrect, please contact me within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

I'll work with you to find the best solution, whether that's a replacement, exchange, or refund when appropriate.

Returns

Returns are accepted only for eligible physical items that are unused, in their original condition, and in their original packaging.

To request a return, please contact me within 14 days of delivery. Once your return is approved, return instructions will be provided.

Please note:

  • Return shipping costs are the responsibility of the customer unless the return is due to my error.

  • Original shipping charges are non-refundable.

  • Items returned without prior approval may not be accepted.

Refunds

Once your return has been received and inspected, you'll be notified of the status of your refund.

If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may take several business days to process and post the refund.

Lost or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier.

If your package appears to be delayed or marked as delivered but cannot be located, please first check with household members, neighbors, and your local post office or shipping carrier.

If you still need assistance, feel free to contact me, and I'll do my best to help you locate your package.

Order Cancellations

Physical orders may be canceled within 24 hours of purchase, provided they have not already been processed or shipped.

Because digital crochet patterns are delivered immediately, they cannot be canceled after purchase.

Questions?

If you have any questions about your order or this policy, I'd love to help! Please visit the Contact page or send me a message, and I'll get back to you as soon as possible.

Thank you for supporting my little woodland shop and choosing handmade.