Frequently Asked Questions

Welcome! Here are answers to some of the questions I receive most often. If you don't see what you're looking for, please don't hesitate to reach out through the Contact page. I'm always happy to help!

🧶 Crochet Patterns

Are your patterns physical products?

No. All crochet patterns are digital PDF downloads. No physical item will be shipped.

When will I receive my pattern?

Your digital pattern will be available for download immediately after your purchase is complete.

What skill level are your patterns?

Each pattern includes its recommended skill level in the product description. My patterns are written with clear instructions and helpful guidance to make them as easy to follow as possible.

What crochet terminology do you use?

All patterns are written using U.S. crochet terms.

Can I sell finished items made from your patterns?

Yes! You are welcome to sell finished items made from my patterns in small quantities. I kindly ask that you do not mass produce them and that you credit Faye Knits as the pattern designer whenever possible.

Can I share, copy, or redistribute your patterns?

No. Please do not copy, share, reproduce, translate, or redistribute my patterns in any format. Your purchase is for personal use only.

🎨 Hand-Painted Safety Eyes

Are your safety eyes hand-painted?

Yes! Every pair of safety eyes is individually hand-painted, making each set wonderfully unique. Because they are handmade, slight variations are part of their charm.

Will my safety eyes look exactly like the photos?

Each pair is painted by hand, so no two sets will ever be identical. I do my best to ensure colors and finishes closely match the listing photos.

Are safety eyes safe for children?

Safety eyes are not recommended for children under 3 years old or for anyone who may chew on or pull at small parts. Even when properly installed, they can become a choking hazard if damaged or removed. Always use your own judgment when creating toys for young children.

Do you accept custom color requests?

At this time, custom requests may be available depending on my workload. Feel free to reach out through the Contact page, and I'll be happy to let you know what's possible.

📦 Orders & Shipping

How long does it take to process my order?

Processing times vary depending on the product and current order volume. Please refer to each product listing for the most up-to-date processing time.

Do you ship internationally?

At this time, I do not offer international shipping. Shipping options will be displayed during checkout.

My package says delivered, but I can't find it.

Please first check with household members, neighbors, your local post office, or the shipping carrier. Unfortunately, once a package has been marked as delivered, I cannot guarantee its location, but I'll do my best to help point you in the right direction.

💛 Returns & Refunds

Do you accept returns?

Due to the nature of digital products, crochet pattern sales are final and cannot be refunded once downloaded.

For physical products, please contact me if there is an issue with your order. I want every customer to have a wonderful experience and will do my best to find a fair solution whenever possible.

My order arrived damaged or incorrect.

I'm so sorry! Please contact me within 7 days of delivery and include your order number along with photos of the issue so I can make it right.

🌿 Still Have Questions?

I'd love to help! Visit the Contact page or send me a message, and I'll get back to you as soon as I can. Thank you for supporting my little woodland shop!